Refund Policy
At Holistic Organic, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 30-day satisfaction guarantee. If you're not fully satisfied with your purchase, you may return it for a full refund within 30 days of receiving your order.
How to Return an Item:
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Contact Us: To initiate a return, please get in touch with our customer support team by emailing us at holisticorganic1@gmail.com or calling 0412 293 036 within 30 days from the date of your order. We will guide you through the return process and provide you with the necessary instructions.
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Return Shipping: To complete your return, you will need to send the item back to us at your own expense. The item must be in its original, unused condition and packaging. Please ensure the item is securely packaged to avoid any damage during transit.
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Refund Details: Once the returned item is received and inspected, we will process your refund. The refund will cover the cost of the item only. Please note that shipping charges are non-refundable. The refund will be issued to the original payment method used for the purchase.
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Exclusions: Items that are opened, used, or damaged may not be eligible for a refund. We recommend that you check the condition of your items immediately upon arrival to ensure they meet your expectations.
Please note: We aim to process refunds as quickly as possible, but allow up to 7 business days for the refund to be credited to your account.